- Return Policy
If needed, how do I Return & Exchange Items?
If you are not completely satisfied with your online purchase, we will glady accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of purchase. Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid . Your account will be promtly credited (less the initial shipping charges).
To return or exchange an item, please follow these simple steps:
Repack the gift in its original packaging, if possible, with the original receipt and message.
Include your order number in the following return shipping address:
Herrenberger Str. 29
For your security, please return your gift with an insured courier and retain your receipt. We are not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, we will reimburse the return shipping charges.